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Do you thrive in a goal-oriented work environment where your hard work is recognized? If you are looking for a position where you can make your own path to success, look no further! Our Collections Specialists turn our existing customers into repeat customers. You’ll do this by making and taking calls to help our customers make payments on current and past-due accounts. 

To do well on this team, you will be goal-oriented and have great people skills. We provide ongoing training and coaching. Our work environment and benefits are best in class. Our Retention Department, where you will work, is open M-F 7 am-8 pm, Sat. 8 am-6 pm, and Sun. 12-6 pm. You must have open availability for any of these times to be considered.

What You’ll Do: 

  • Handle inbound and outbound customer calls
  • Take detailed notes during customer calls to ensure up-to-date accounts
  • Remind customers of upcoming payments and amounts due
  • Set up payment arrangements for customers and educate them about their account 
  • Assist customers with past-due amounts by taking phone payments or directing them in stores 
  • Track monthly goals and work with team leads to meet and exceed targets
  • Use negotiation skills to find positive solutions for tough conversations
  • Work cross-functionally with internal teams to answer customer account questions
  • Enthusiastically complete other responsibilities assigned by managers

What We’re Looking For: 

  • High School Graduate or equivalent (some higher education preferred)
  • 2+ years of experience in a service-related field (collections experience preferred)
  • Excellent in-person and over-the-phone communication skills
  • High energy with a positive attitude
  • History of excellent attendance, attitude, and teamwork
  • Background of working in a metrics-driven organization with proven success

Benefits: Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include: 

  • Starting pay at $15 an hour plus performance-based bonus structure 
  • Generous PTO and paid time off to volunteer
  • 100% company-paid health insurance
  • Student Loan Repayment Plan 
  • On-site nurse practitioner every Monday
  • On-site gym and weekly yoga class
  • 401k with 5% company match 
  • Ability to switch shifts with coworkers 

Apply Now!

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