First impressions are everything and we trust our Customer Care Agents to make great ones. They help resolve issues the first time a customer calls and provide a world-class experience every time.
If you are someone who values a company that values you and is committed to creating a positive environment from day one, we want you! To succeed on this team, you will love being coached by world-class leaders. This department is open 24/7, 365 days a year and our agents must have open availability including nights, weekends and holidays from 9:30 pm to 8 am.
What You’ll Do:
- Manage mostly inbound calls for current and potential customers
- Answer questions about our products and services, take payments and offer outstanding customer support
- Verify and update customer account information as necessary
- Meet daily, monthly and quarterly metrics based off of customer service-related measures
- Identify and escalate customer calls with complex issues
- Work cross-functionally with internal teams to ensure a seamless customer experience
- Happily complete other responsibilities assigned
What We’re Looking For:
- High School Graduate or equivalent (some higher education preferred)
- 2+ years of experience in a service-related field (call center preferred)
- Must show a “Happy to Help” attitude at all times
- Excellent communication skills in-person and over-the-phone
- Well versed in Microsoft Office, and Google Suite
- Quick to change and willing to ask questions rather than wait to be instructed
- Incredible with time management and organizing yourself
- Ability to retain a large amount of information at once
Benefits We Offer: Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:
- Pay starts at $15 an hour
- 100% company-paid health insurance
- 401k with 5% company match
- Student Loan Repayment Plan
- Fooda weekly and food trucks every Friday
- On-site gym and weekly yoga class
- Generous PTO plan including a Paid Birthday holiday
- And more!
Visit https://careers.advancefinancial.com to learn more about what it’s like to work with us!