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First impressions are everything and we trust our Customer Care Agents to make great ones. They help resolve issues the first time a customer calls and provide a world-class experience every time.

If you are someone who values a company that values you and is committed to creating a positive environment from day one, we want you! To succeed on this team, you will love being coached by world-class leaders. This department is open 365 days a year and our agents must have open availability including weekends and holidays.

What You’ll Do:

  • Manage mostly inbound calls for current and potential customers
  • Answer questions about our products and services, take payments and offer outstanding customer support
  • Verify and update customer account information as necessary
  • Meet daily, monthly and quarterly metrics based off of customer service-related measures
  • Identify and escalate customer calls with complex issues
  • Work cross-functionally with internal teams to ensure a seamless customer experience
  • Happily complete other responsibilities assigned

What We’re Looking For:

  • High School Graduate or equivalent (some higher education preferred)
  • 2+ years of experience in a service-related field (call center preferred)
  • Must show a “Happy to Help” attitude at all times
  • Excellent communication skills in-person and over-the-phone
  • Well versed in Microsoft Office, and Google Suite
  • Quick to change and willing to ask questions rather than wait to be instructed
  • Incredible with time management and organizing yourself
  • Ability to retain a large amount of information at once

Benefits We Offer:

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:

  • Pay starts at $15 an hour
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student Loan Repayment Plan
  • On-site gym
  • Generous PTO plan including a Paid Birthday holiday
  • And more!

Apply Now!

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